GENERAL TERMS AND CONDITIONS
- The Company, owner of the concession, makes an integrated system of lifts and slopes, as detailed on the ski map displayed at the ticket offices of the company and on the website ski.it .
- These terms and conditions regulate the conditions of contract for the purchase and use of ski passes and pre-paid badges issued by the company. Sections III and IV regulate the terms and conditions for the use of ski passes and pre-paid badges sold through certified portals: Telepass, Mypass, Altoski and Snowit.
- The purchase and possession of a ticket or travel document implies awareness and full acceptance of these terms and conditions.
- Users are obliged to purchase a ticket for their programme of use. The company sells ski passes from its own ticket offices as well as online, from the website ski.it Tickets can also be purchased from the certified portals: Telepass, Mypass, Altoski and Snowit, according to the relevant conditions of sale.
- According to article 59, lett. n) of the Consumer Code, in the case of online purchase of ski passes there is no right of withdrawal provided for by art. 52 of the Consumer Code.
- Ski pass prices are provided in the lists on display at the aforementioned ticket offices or published online at the website ski.it and include VAT. Prices for tickets sold on the website www.ski.it are subject to variation.
- Ticket offices accept payment in cash (compliant with the current laws) as well as major debit and credit cards. The Management also accepts payment via bank transfer, which must be sent to and result as paid at the Administration Office before any ski pass can be issued. Any requests for invoices for badges must be made before said badges are issued.
- When collecting their ski pass, customers must ensure that the pass complies with their requests; no ski passes can be exchanged once a customer has used it to register their first access to the lifts.
- Ski passes are sold on Key-Cards; each one requires payment of a deposit of 5.00 euros, which will be returned if the card is returned intact and in good condition.
- Ski passes are transport documents that also serves as receipts (D.M. 30.06.1992 and subsequent amendments) and must be kept for the duration of transport.
- Ski passes, or tickets (Key-Cards and ID badges) must be presented to lift staff every time they request them. Staff need to check validity and ensure the correct identity of the pass or ticket holder.
- Single one-way lift tickets, hourly, single-day or multi-day ski passes, will be immediately confiscated and cancelled, in addition to the payment made directly to the Company of a new lift ticket with the same validity and the same type as that of the ski pass that was incorrectly used according to the skiarea’s adult price list;
- Free ski passes issued for children and the corresponding ski pass to which it was linked when purchased, will both be immediately confiscated and cancelled, in addition to the payment made directly to the Company of a new lift ticket with the same validity and of the same type as that of the ski pass that was incorrectly used according to the skiarea’s adult price list;
- Season ski passholders will have to make a payment directly to the Company corresponding to the cost of a single-day ski pass according to the skiarea’s adult price list, and an additional amount of Euro 100. The use of the season ski pass will be blocked until the required amount has been received;
- Lift cards for “Pay per Use” ski passes (Mypass, Altoski and Telepass), will be permanently cancelled (therefore all credit, that has been acquired up to the cancellation of the lift card, which is used to receive lift pass discounts that are provided after reaching specific spending thresholds, will also be eliminated), and the costs of using the “pay per use” ski pass according to the skiarea’s single-day adult price will be charged to the credit card;
in addition to the right to take legal action against the offender in both a criminal and civil lawsuit in all of the above cases: all cases will in fact be reported to the local law enforcement agency.
- Replacement hourly and single-use badges cannot be issued in case of loss. In case of lost ski passes of all types, to obtain a replacement, it is necessary to report the loss to the company, which will deactivate and block the lost pass. In any case, all replacement ski passes are issued directly from the ticket office, exclusively upon presentation, by the customer, of a photograph of said card, which must show the ID code of the card or the booking code in case of online purchase. The charge for deactivating and blocking a lost ski pass and issuing a new card is € 10.00 (non-refundable if the original pass is found).
- Ski passes that are issued against vouchers will only be provided in the format stated on the voucher and cannot be changed in any way, even prior to issue.
- The price of the travel document includes the right to also transport skis, a snowboard, and a small, compact piece of baggage, with a total weight not exceeding 10 kg (provided that this does not prevent easy embarkation on the lift and does not, at the sole discretion of staff, present a risk for lift safety). Snow bikes may only be transported on gondolas managed by Funivie Madonna di Campiglio and Funivie Folgarida-Marilleva (it is prohibited to transport them on chairlifts, drag lifts or any other lifts where users embark wearing skis, in addition to all the lifts managed by Funivie Pinzolo). It is also prohibited to use snow bikes on all black slopes.
- All tickets, single rides included, will expire at the end of the relevant summer or winter season.
- Ski passes are non-refundable in case of illness, accident or for personal reasons of the holder. However, if the ski pass includes the insurance policy “Skipass Protetto” (for example, “Skipass Protetto” insurance is included with ski passes purchased online from ski.it ), the customer will have the right to reimbursement from the insurance company, provided that the conditions of policy cover are respected.
- In case of accidents and injury on the ski slopes, duly recorded by the slope first aid staff, the insurance policy available for purchase together with the ski pass, and under the terms and conditions of the policy (available in summary form at all company ticket offices and on the website ski.it ) includes a partial refund of the insured multi-day ski pass valid for a minimum of three days; it remains understood that anyone accompanying the injured party, even if insured, will not be entitled to a refund on their ski pass.
- Skiers using downhill ski slopes must have valid third party liability insurance coverage for claims of damage or injury to third parties (art. 30 of the Lgs. Decree 40/2021). Therefore, the Company provides its customers the possibility to purchase third party liability insurance coverage for damage or injury to people or property, when purchasing their ski pass.
Types of Company Ski Pass
- The types of ski pass available (single, hourly, day, multi-day - up to 14 days, seasonal) are stated on the price lists displayed at the ticket offices and published on the website ski.it . “Pay per use” ski passes are also available, according to the relevant conditions of sale from the certified portals Mypass Altoski and Telepass.
- Seasonal ski passes will be issued with holder’s photograph.
- Differently able people who, at the time of purchase, provide documentary proof of disability, issued by the competent authorities and certifying disability of 50% or more, or between 20% and 49% will be entitled to a discount on list prices of 50% and 25% respectively:
- on hourly ski passes;
- on ski passes valid from 1 to 14 consecutive days;
- as well as single journeys on gondolas only.
- Superskirama season ski passes (according to the interchange agreements in being between the cable lift companies, as well as the lift and slope operating programmes decided by the Management of each of the aforementioned companies) – and the Company’s season ski passes, will be valid starting on December 01st These same season ski passes provide access to the lifts in operation in the ski area of reference throughout the 2023-2024 skiing season. The 2023-2024 skiing season, without prejudice to the undisputable right of the Management of each lift company to set the start and end dates for same on the relevant lifts – is 80 days for the Superskirama ski passes (60 for Company ski passes), even for non-consecutive days, according to the month, including between December 2023 and April 2024, it being understood that:
a) the operation of all lifts and skiing on all slopes in the ski area of reference cannot be guaranteed:
b) in case of single lifts or groups of lifts being in operation for a period exceeding 80 days for Superskirama ski passes (60 days for Company ski passes), the season ski pass will remain valid for said further period;
c) if local or national authorities force all lifts to close due to Force Majeure, or lifts are closed for other reasons outside of the issuing ski lift company’s control, and the 80 days for Superskirama ski passes (60 days for the Company’s ski passes) can no longer be guaranteed, clients will receive a refund that is proportional to the number of guaranteed days for which they were not able to use their season ski pass.
- The Superskirama seasonal ski pass also offers a choice of 5 days in the “Dolomiti Superski” area on lifts according to the pass; the 5 days of validity for the “Dolomiti Superski” area are automatically enabled for the Superskirama seasonal ski pass without the need to request individual daily passes. Any misuse of the Superskirama seasonal ski pass will lead to its immediate withdrawal and also to cancellation of any days not used in the “Dolomiti Superski” area. In case of loss of the seasonal Superskirama badge on the “Dolomiti Superski” pistes, since this cannot be checked by “Dolomiti Superski” staff, it is not possible to issue any replacement ticket for days not yet used in the area. Any daily tickets purchased following the loss of a seasonal Superskirama pass in the “Dolomiti Superski” area will not be refunded
Lift Operation Schedule
- The lift and piste operation of the company and that of the lift operators in the ski area covered by the ski pass is decided by the company management and the management of each of the lift companies, at their sole discretion. The cost of the ski pass is not linked to the number of lifts and slopes open to the public, but to the possibility to ski with at least two lifts open. The operation of all lifts and skiing on all slopes cannot be guaranteed;
- The company is not in any case liable, if, due to unforeseen events which in no way depend on the company’s wishes (for example, but in no way limited to, excessive wind, lack of snow or the occurrence of an unforeseeable technical problem, the repeated and unannounced suspension of electricity) or due to competition events or training, the lifts or some of the slopes should be closed fully or in part. In these cases, the Company is not obliged to:
- provide any type of refund (full or partial) or to substitute a ski pass;
- provide reimbursement for any damages caused by the impossibility to access services or amenities previously booked by clients that require the use of the lifts or slopes (including but not limited to ski lessons or ski rental) and/or any expenses that skiers may incur in order to return back to their current address or their departure point.
Rules for Lift and Slope Use
- Lift users are obliged to comply with the transport rules and guidelines, as displayed at all lift departure stations; lift users are also obliged to follow the regulations of the competent authorities in the interests of safety and smooth transport, and all other instructions that may be given by lift employees in order to prevent accidents.
- Skiers are obliged to comply with the signs in skiing areas and on lifts. The level of difficulty of each slope is to be considered a guideline only. Each level is shown on panoramic signs in the vicinity of the main departure stations and on ski maps available at all the open ticket offices, and it is also possible that round coloured signs may also be placed alongside all ski runs. In the interests of their own safety and that of others, skiers are expected to evaluate whether the degree of difficulty of the slope is in line with their ability. For safety reasons, it is prohibited to use the slopes after the lifts have closed and, in all cases, where closure signs are on show. In case of breach of Art. 30 ter “Skiers’ Conduct” of the Regulation for execution of provincial law no. 7 of 21 April 1987, and subsequent amendments, ski passes may be withdrawn by the company or security forces.
- Slope access is only permitted for skiers therefore it is prohibited for pedestrians and animals to access slopes in addition to the use of toboggans, bobsleighs, inflatable tubes or other similar objects.
- It is mandatory for all skiers under the age of 18 using the slopes to wear a protective helmet (Art. 17 of Lgs. Decree 40/2021).
- Transport of non-accompanied children on chairlifts is only permitted if the child’s height is not under 1,25 m, or if their height is less than 1,25 m, they must be able to prove that they are 8 years or older. The person/s responsible for the child and the person/s to whom they have entrusted the child, even in an informal manner, must first evaluate the child’s aptitude to use a chairlift in order to organize themselves accordingly and to provide the rules on how to correctly use and behave on a chairlift, including situations in which the chairlift may stop.
It shall however be understood that, by purchasing a child ski pass or accepting a free child ski pass, the buyer and/or acceptor is fully responsible for the use of slopes and lifts by the minor who is the beneficiary and that will use them under the direct surveillance of the buyer and/or acceptor.
- The bike park is only open during the summer season, during which time it is possible to transport “mountain bikes”, in compliance with the terms and conditions for the summer season. During the winter, it is prohibited to use the bike park routes.
- Dogs must be muzzled and kept on a leash at all times. Dogs are only permitted on gondola lifts.
- In case of discrepancies between the languages of these general conditions of sale, the Italian version shall prevail.
- The company has put in place the measures required by the new General Data Protection Regulation (GDPR 679/2016), as per the policy statement displayed at ticket offices or on the company website ski.it .