Sales Conditions - Folgarida Marilleva
GENERAL TERMS AND CONDITIONS
1. The Company, owner of the concession, during the summer season makes an integrated system of lifts as detailed on the website www.ski.it
2. These general conditions regulate the conditions of contract for the purchase and use of all tickets or travel passes and pre-paid badges issued by the company. Sections III and IV regulate the terms and conditions for the use of tickets or travel passes and pre-paid badges sold through certified portals: Telepass, Mypass.
3. The purchase and possession of a ticket or travel pass implies awareness and full acceptance of these terms and conditions.
Section I
Tickets or Travel Passes
4. Users are obliged to purchase a ticket for their programme of use. The company sells tickets or travel passes from its own ticket offices as well as online, from the website www.ski.it . Tickets can also be purchased from the certified portals: Telepass, Mypass, according to the relevant conditions of sale. Holders of the Val di Sole Guest Card may purchase the “Local Lifts Pass” through the Mio Trentino App or via the website www.visitvaldisole.it.
5. According to article 59, lett. n) of the Consumer Code, in the case of online purchase of ski passes there is no right of withdrawal provided for by art. 52 of the Consumer Code.
6. Tickets prices are provided in the lists on display at the aforementioned ticket offices or published online at the website www.ski.it and include VAT. Prices for tickets sold on the website www.ski.it are subject to variation.
7. Ticket offices accept payment in cash (compliant with the current laws) as well as major debit and credit cards. The Management also accepts payment via bank transfer, which must be sent to and result as paid at the Administration Office before any tickets or travel passes can be issued. Any requests for invoices for badges must be made before said badges are issued.
8. When collecting their ticket or travel pass, the customer must ensure that the pass complies with their request; no ticket or travel pass can be exchanged once the customer has used it to register their first access to the lifts.
9. Tickets or travel passes (excluding single rides) are sold on Key-Cards; each one requires payment of a deposit of 5.00 euros, which will be returned if the card is returned intact and in good condition.
10. Tickets or travel pass, are transport documents that also serves as a receipt (D.M. 30.06.1992 and subsequent amendments) and must be kept for the duration of transport.
11. The ticket or travel pass must be presented to lift staff every time they request them, Staff need to check validity and ensure the correct identity of the ticket or ticket holder.
12. The ticket or travel pass are personal documents and cannot be transferred, even free of charge. Control systems are active for all types of ticket, including photo compare technology (installed on lift access turnstiles) that are able to detect the user’s image (see privacy policy displayed at all ticket offices and published at www.ski.it ). The correct use of all ticket or travel pass can also be verified remotely, even after they have been incorrectly used. Any type of incorrect use of a ticket – which also includes giving a ticket or travel pass to another user, even a simple and/or momentary exchange of a ticket, or purchasing a lift ticket at a reduced rate when the user is not entitled to benefit from these rates – will result in the following penalties:
- Single one-way lift tickets, hourly tickets, single-day or multi-day ticket or travel pass, will be immediately confiscated and cancelled, in addition to the payment made directly to the Company of a new lift ticket with the same validity and the same type as that of the ticket that was incorrectly used according to the Folgarida Marilleva’s Bike Pass adult price list;
- Free ticket or travel pass issued for children and the corresponding ticket to which it was linked when purchased, will both be immediately confiscated and cancelled, in addition to the payment made directly to the Company of a new lift ticket with the same validity and of the same type as that of the ticket that was incorrectly used according to the Folgarida Marilleva’s bike pass adult price list;
- Season ski passholders will have to make a payment directly to the Company corresponding to the cost of a single-day ticket according to the Folgarida Marilleva’s bike pass adult price list, and an additional amount of Euro 100. The use of the season ticket will be blocked until the required amount has been received;
- Lift cards for “Pay per Use” tickets (Mypass and Telepass), will be permanently cancelled (therefore all credit, that has been acquired up to the cancellation of the lift card, which is used to receive lift pass discounts that are provided after reaching specific spending thresholds, will also be eliminated), and the costs of using the “pay per use” ticket according to the Folgarida Marilleva bike pass single-day adult price will be charged to the credit card;
in addition to the right to take legal action against the offender in both a criminal and civil lawsuit in all of the above cases: all cases will in fact be reported to the local law enforcement agency.
13. Replacement hourly, morning/afternoon tickets and single rides cannot be issued in case of loss. In case of lost of daily, multiple day or seasonal passes, to obtain a replacement, it is necessary to report the loss to the company, which will deactivate and block the lost pass. In any case, all replacement tickets are issued directly from the ticket office, exclusively upon presentation, by the customer, of a photograph of said card, which must show the ID code of the card or the booking code in case of online purchase. The charge for deactivating and blocking a lost tickets and issuing a new card is € 10.00 (non-refundable if the original pass is found).
14. Tickets or travel passes that are issued against vouchers will only be provided in the same format stated on the voucher and cannot be changed in any way, even prior to issue.
15. All tickets, single rides included, will expire at the end of the relevant summer season.
16. The tickets or travel passes are non-refundable and non-replaceable except for the options referred to in the following art. 18. A refund will not be provided in case of illness, injury or for any personal reasons of the passholder.
17. The “Flexible Ski Pass” option, which is only available for purchases made online on the www.ski.it website, provides customers with the option of cancelling their purchase up to 24 hours before the start of the validity date of the ticket or travel pass, in order to receive a credit note of equal value that can then be redeemed online by accessing the customer’s wallet in their personal account before the end of the 2026-2027 winter season. Detailed information on how to use the wallet can be found on the www.ski.it website – ticket section.
Section II
Types of Company Tickets or Travel Passe
18. The types of tickets (single outward, hourly, morning/afternoon, day, multi-day - up to 6 days or seasonal) are stated on the price lists displayed at the ticket offices and published on the website www.ski.it. “Pay per use” passes are also available, according to the relevant conditions of sale from the certified portals Mypass and Telepass.
19. Guests staying at accommodation facilities in Val di Sole who hold a Val di Sole Guest Card are entitled to purchase discounted single-ride tickets at the ticket offices.
Additionally, the Val di Sole Guest Card can be upgraded with the “Local Lifts Pass”, which allows one ascent per day on each open lift in the area throughout the duration of their stay.Information and prices concerning the Cards are published on the website: www.visitvaldisole.it.
20. Differently able people who, at the time of purchase, provide documentary proof of disability, issued by the competent authorities and certifying disability of 50% or more, or between 20% and 49% will be entitled to a discount on list prices of 50% and 25% respectively:
- on hourly, morning/afternoon Folgarida Marilleva tickets;
- on tickets valid from 1 to 6 consecutive days Folgarida Marilleva;
- as well as single journeys on gondolas only.
21. Superskirama season passes – according to the interchange agreements in being between the cable lift companies, as well as the lift operating programmes decided by the Management of each of the aforementioned companies – and the Company’s season passes provide access to the lifts in operation in the area of reference throughout the 2025 summer season. The 2025 summer season - without prejudice to the undisputable right of the management of each lift company to set the start and end dates for same on the relevant lifts - is 30 days even for non-consecutive days, according to the month, including between June and September 2025, it being understood that:
a) the operation of all lifts in the area of reference cannot be guaranteed;
b) in case of single lifts or groups of lifts being in operation for a period exceeding 30 days the season pass will remain valid for said further period;
c) if local or national authorities force all lifts to close due to Force Majeure, or lifts are closed for other reasons outside of the issuing lift company’s control, and the 30 days can no longer be guaranteed, clients will receive a refund that is proportional to the number of guaranteed days for which they were not able to use their season ski pass.
Section III
Lift Operation Schedule
22. The lift operation of the company and that of the lift operators in the area covered by the ticket or travel pass is decided by the company management and the management of each of the lift companies, at their sole discretion. The cost of the ticket or travel pass is not linked to the number of lifts open to the public. The object of the contract is the transport from the valley station to the summit station of the single lift or vice versa. Any activity following the use of the lift facilities (trekking, mountain biking, etc.) is not the object of the contract and is carried out exclusively at one’s own risk.
23. The company is not in any case liable, if, due to unforeseen events which in no way depend on the company’s wishes (for example, but in no way limited to, excessive wind, storms, the occurrence of an unforeseeable technical problem, the repeated and unannounced suspension of electricity), the lifts should be closed fully or in part. In these cases, the Company is not obliged to:
- provide any type of refund (full or partial) or to substitute a ticket or travel pass;
- provide reimbursement for any damages caused by the impossibility to access services or amenities previously booked by clients that require the use of the lifts (including but not limited to bike lessons or bike rental) and/or any expenses that users may incur in order to return back to their current address or their departure point.
Section IV
Rules for Lifts Use
24. Lift users are obliged to comply with the transport rules and guidelines, as displayed at all lift departure stations; lift users are also obliged to follow the regulations of the competent authorities in the interests of safety and smooth transport, and all other instructions that may be given by lift employees in order to prevent accidents.
25. The company declines all responsibility for damages arising from the improper use of the lift facilities, including the consequences of illicit behaviour posed by the lift facility users during their presence on the lift facilities. With the purchase of a child's ticket or acceptance of a free ticket, the purchaser and/or person accepting the ticket will accept all liability regarding the use of lifts by the minor, who will use said ticket under the direct supervision of the purchaser and/or person accepting the ticket.
26. Dogs must be muzzled and kept on a leash at all times. Dogs are only permitted to use gondola lifts.
Section V
Bike
27. Access to the Bike Park Val di Sole is allowed all holders of travel passes valid for the use of the lift systems in function only during the opening hours of the Daolasa cable car and in compliance with all the regulations which are indicated on the Rules For Access To The Bike Park Val Di Sole, that are displayed at the boarding and unloading areas of the lift facilities and at the entrance area to the Bike Park.
28. Access to the Bike Park and its routes implies, on the part of the biker, the assumption of full responsibility for their conduct, the consequences arising from it and the acceptance of the regulation in its entirety. The use of the Bike Park is prohibited outside of its normal opening hours and in all cases where indicated by the appropriate track closure signs.
29. Transport of a mountain bike on the lift facilities is permitted at no additional cost to all holders of one-way or round-trip tickets, single-day, multiple-day and seasonal passes.
30. The Bike Park does not have a special rescue service. The number to contact in case of an accident and/or emergencies is the unified emergency number: 112.
31. The company does not manage the various bike tracks/routes present on the territory which result external to the Bike Park Val di Sole. Therefore, the company is released from all liability/responsibility regarding the use of said tracks.
Section VI
Final Provisions
32. In case of discrepancies between the languages of these general conditions of sale, the Italian version shall prevail.
33. The company has put in place the measures required by the new General Data Protection Regulation (GDPR 679/2016), the information of the Data controller is available on the site ski.it.
V. 13.06.2025
