GENERAL TERMS AND CONDITIONS
1. The Company, owner of the concession, makes an integrated system of lifts and slopes, as detailed on the ski map displayed at the ticket offices of the company and on the website www.ski.it .
2. These terms and conditions regulate the conditions of contract for the purchase and use of ski passes and pre-paid badges issued by the company. Sections III and IV regulate the terms and conditions for the use of ski passes and pre-paid badges sold through certified portals: Telepass, Mypass, and Snowit.
3. The purchase and possession of a ticket or travel document implies awareness and full acceptance of these terms and conditions.
4. Users are obliged to purchase a ticket for their programme of use. The company sells ski passes from its own ticket offices as well as online, from the website www.ski.it . Tickets can also be purchased from the certified portals: Telepass, Mypass, and Snowit, according to the relevant conditions of sale.
5. Ski pass prices are provided in the lists on display at the aforementioned ticket offices or published online at the website www.ski.it and include VAT. Prices for tickets sold on the website www.ski.it are subject to variation.
6. Ticket offices accept payment in cash (compliant with the current laws) as well as major debit and credit cards. The Management also accepts payment via bank transfer, which must be sent to and result as paid at the Administration Office before any ski pass can be issued. Any requests for invoices for badges must be made before said badges are issued.
7. When collecting their ski pass, customers must ensure that the pass complies with their requests; no ski passes can be exchanged once a customer has used it to register their first access to the lifts.
8. Ski passes are sold on Key-Cards; each one requires payment of a deposit of 5.00 euros, which will be returned if the card is returned intact and in good condition.
9. Ski passes are transport documents that also serves as receipts (D.M. 30.06.1992 and subsequent amendments) and must be kept for the duration of transport.
10. Ski passes, or tickets (Key-Cards and ID badges) must be presented to lift staff every time they request them. Staff need to check validity and ensure the correct identity of the pass or ticket holder.
12. Replacement hourly and single-use badges cannot be issued in case of loss. In case of lost ski passes of all types, to obtain a replacement, it is necessary to report the loss to the company, which will deactivate and block the lost pass. In any case, all replacement ski passes are issued directly from the ticket office, exclusively upon presentation, by the customer, of a photograph of said card, which must show the ID code of the card or the booking code in case of online purchase. The charge for deactivating and blocking a lost ski pass and issuing a new card is € 10.00 (non-refundable if the original pass is found).
13. Ski passes that are issued against vouchers will only be provided in the format stated on the voucher and cannot be changed in any way, even prior to issue.
14. The price of the travel document includes the right to also transport skis, a snowboard, and a small, compact piece of baggage, with a total weight not exceeding 10 kg (provided that this does not prevent easy embarkation on the lift and does not, at the sole discretion of staff, present a risk for lift safety). Snow bikes may only be transported on gondolas managed by Funivie Campiglio and Funivie Folgarida-Marilleva (it is prohibited to transport them on chairlifts, drag lifts or any other lifts where users embark wearing skis, in addition to gondolas managed by Funivie Pinzolo).
15. All tickets, single rides included, will expire at the end of the relevant summer or winter season.
16. Ski passes are non-refundable in case of illness, accident or for personal reasons of the holder. However, if the ski pass includes the insurance policy “Skipass Protetto” (for example, “Skipass Protetto” insurance is included with ski passes purchased online from www.ski.it ), the customer will have the right to reimbursement from the insurance company, provided that the conditions of policy cover are respected.
17. In case of accidents and injury on the ski slopes, duly recorded by the slope first aid staff, the insurance policy available for purchase together with the ski pass, and under the terms and conditions of the policy (available in summary form at all company ticket offices and on the website www.ski.it ) includes a partial refund of the insured multi-day ski pass valid for a minimum of three days; it remains understood that anyone accompanying the injured party, even if insured, will not be entitled to a refund on their ski pass.
18. As from the entry into force of art. 30 of Lgs. Decree 40/2021, skiers using the alpine ski slopes must have valid insurance to cover their civil liability for damage or injury caused to third parties. For this purpose, the company offers those purchasing a ski pass the possibility to sign up for a civil liability insurance policy to cover damage caused to people or property.
Types of Company Ski Pass
19. The types of ski pass available (single, hourly, day, multi-day - up to 14 days, seasonal) are stated on the price lists displayed at the ticket offices and published on the website www.ski.it . “Pay per use” ski passes are also available, according to the relevant conditions of sale from the certified portals Mypass and Telepass.
20. Multi-day ski passes valid for more than 9 days and seasonal ski passes will be issued with holder’s photograph.
21. Differently able people who, at the time of purchase, provide documentary proof of disability, issued by the competent authorities and certifying disability of 50% or more, or between 20% and 49% will be entitled to a discount on list prices of 50% and 25% respectively:
* on hourly ski passes;
* on ski passes valid from 1 to 14 consecutive days;
* as well as single journeys on gondolas only.
22. Superskirama season ski passes (according to the interchange agreements in being between the cable lift companies, as well as the lift and slope operating programmes decided by the Management of each of the aforementioned companies) – and the Company’s season ski passes, will be valid starting on November 27th 2021. These same season ski passes provide access to the lifts in operation in the ski area of reference throughout the 2021-2022 skiing season. The 2021-2022 skiing season, without prejudice to the undisputable right of the Management of each lift company to set the start and end dates for same on the relevant lifts – is 80 days for the Superskirama ski passes (60 for Company ski passes), even for non-consecutive days, according to the month, including between December 2021 and April 2022, it being understood that:
a) the operation of all lifts and skiing on all slopes in the ski area of reference cannot be guaranteed:
b) in case of single lifts or groups of lifts being in operation for a period exceeding 80 days for Superskirama ski passes (60 days for Company ski passes), the season ski pass will remain valid for said further period;
c) in the event that lifts are closed for safety reasons linked to the SARS-CoV-2 virus and the 80 days of validity for the Superskirama ski pass (60 for company ski passes) cannot be used, the customer will be refunded an amount according to the price of the seasonal ski pass and the number of days not used compared to those guaranteed.
23. In the case that regulations impose a threshold that includes access to the ski area according to a maximum quota defined by the users, the use of Superskirama and company seasonal ski passes will only be possible on reservation of a day’s skiing. The booking must be made online and can be chosen for any time, until capacity is reached for the area. The possibility to make reservations is limited to 2 days out of the successive 5 days from the date of reservation. It remains understood that each customer may only hold 2 reservations at any one time and, once one of the reserved days of skiing has been used, it will be possible to book another one. Reservations can be changed or cancelled any time before use. It is also understood that in case of quotas, once capacity has been reached, there will be no more access to the ski area for card holders/users not within the quota.
24. The Superskirama seasonal ski pass also offers a choice of 5 days in the “Dolomiti Superski” area on lifts according to the pass; the 5 days of validity for the “Dolomiti Superski” area are automatically enabled for the Superskirama seasonal ski pass without the need to request individual daily passes. Any misuse of the Superskirama seasonal ski pass will lead to its immediate withdrawal and also to cancellation of any days not used in the “Dolomiti Superski” area. In case of loss of the seasonal Superskirama badge on the “Dolomiti Superski” pistes, since this cannot be checked by “Dolomiti Superski” staff, it is not possible to issue any replacement ticket for days not yet used in the area. Any daily tickets purchased following the loss of a seasonal Superskirama pass in the “Dolomiti Superski” area will not be refunded
Lift Operation Schedule
25. The lift and piste operation of the company and that of the lift operators in the ski area covered by the ski pass is decided by the company management and the management of each of the lift companies. The cost of the ski pass is not linked to the number of lifts and slopes open to the public, but to the possibility to ski with at least two lifts open. The operation of all lifts and skiing on all slopes cannot be guaranteed;
26. The company is not in any case liable, and therefore, no refund (total or partial) or replacement of the ski pass is owed if, due to unforeseen events which in no way depend on the company’s wishes (for example, but in no way limited to, excessive wind, lack of snow or the occurrence of an unforeseeable technical problem, the repeated and unannounced suspension of electricity) or due to competition events or training, the lifts or some of the slopes should be closed fully or in part. The company can also not be held liable and therefore, no refund and/or compensation is owed in the event that, due to the closure of lifts on account of force majeure, the skier should incur costs to return to his/her residence or departure point.
Rules for Lift and Slope Use
27. Lift users are obliged to comply with the transport rules and guidelines, as displayed at all lift departure stations; lift users are also obliged to follow the regulations of the competent authorities in the interests of safety and smooth transport, and all other instructions that may be given by lift employees in order to prevent accidents.
28. Skiers are obliged to comply with the signs in skiing areas and on lifts. The level of difficulty of each slope is to be considered a guideline only. Each level is shown on panoramic signs in the vicinity of the main departure stations and on ski maps available at all the open ticket offices, and it is also possible that round coloured signs may also be placed alongside all ski runs. In the interests of their own safety and that of others, skiers are expected to evaluate whether the degree of difficulty of the slope is in line with their ability. For safety reasons, it is prohibited to use the slopes after the lifts have closed and, in all cases, where closure signs are on show. In case of breach of Art. 30 ter “Skiers’ Conduct” of the Regulation for execution of provincial law no. 7 of 21 April 1987, and subsequent amendments, ski passes may be withdrawn by the company or security forces.
29. All skiers under the age of 14 using the pistes (and, from the entry into force of Art. 17 of Lgs. Decree 40/2021, all skiers under the age of 18) must wear a ski helmet.
30. Children under the age of eight years may only use the lift if accompanied by an adult; no proof of age is required for children more than 1.25 metres in height (Min. Decree 8 March 1999 and subsequent amendments). It is understood that with the purchase of a child's ski pass or acceptance of a free ski pass, the purchaser and/or person accepting the pass will accept all liability regarding the use of lifts and slopes by the minor, who will use said pass under the direct supervision of the purchaser and/or person accepting the pass.
31. The bike park is only open during the summer season, during which time it is possible to transport “mountain bikes”, in compliance with the terms and conditions for the summer season. During the winter, it is prohibited to use the bike park routes.
32. Dogs must be muzzled and kept on a leash at all times. Dogs are only permitted on gondola lifts and on the Prà-Rodont-Doss del Sabion chairlift (only with an appropriate dog carrier on the latter);
33. Access to the lifts is only permitted to persons with COVID-19 vaccination certificate.
34. Customers undertake to comply with all of the regulations in place to manage the COVID-19 pandemic and specifically, at the time of purchasing tickets or collecting any badges for lift use, they must accept liability for and be aware of their health condition and that of their family unit (understood as people with whom they share confined spaces, such as means of transport, hotel rooms, living units, etc.), undertaking, if this is not the case, not to use lifts and to report any symptoms, as necessary.
Concluding from this, by accessing lifts:
i. customers state that they have none of the symptoms known to be traceable to the COVID-19 pandemic, and nor does any member of their family unit (understood as people with whom they share confined spaces, such as means of transport, hotel rooms, living units, etc.);
ii. and they undertake to comply with the regulations put in place to deal with the epidemiological emergency of COVID-19 as they come into force.
35. In case of discrepancies between the languages of these general conditions of sale, the Italian version shall prevail.
36. The company has put in place the measures required by the new General Data Protection Regulation (GDPR 679/2016), as per the policy statement displayed at ticket offices or on the company website www.ski.it .